“Together, we can reach the summit.”

Implementation of BMC chatbot by Xcession reduces Service Desk contacts by 45%

The client, a global media organisation, wanted to provide another channel for users and enable more self-service. In-depth analysis was carried out on existing incidents to identify use cases that would add value to the user community as well as aid in call deflection.

Rapid deployment of Covid-19 Enterprise Service Management solution for a global security company

The client, a global security organisation, needed an efficient way to process incoming emails and calls relating to their Covid-19 test centres. The requirement was to manage the whole life cycle of issues and requests and provide meaningful management information

Implementation of BMC Helix Virtual Agent by Xcession reduces Service Desk contacts by 45%

The client, a global media organisation, wanted to provide another channel for users and enable more self-service. In-depth analysis was carried out on existing incidents to identify use cases that would add value to the user community as well as aid in call deflection.

Xcession effectively delivers using mix of onshore, near-shore and offshore teams

Our clients are always looking to get the best value for the services they procure. This means that we are continually evaluating the structure of our delivery teams so that we can provide our clients with an excellent service, yet deliver in the most cost effective manner.

Xcession collaborates to provide cost-effective and improved IT Application support service

The client, a global media organisation, required a strategic partner for their service management platform support. The existing application management was not aligned to overall business requirements. In addition to this, the client was clear about the need for continual service improvement capabilities, not just reactive break-fix activities.

Xcession automates SAAS products delivery process for a major broadcasting company

The client, a global media organisation, took on the challenge of updating their license models as markets move towards SAAS models.
They were migrating from a manual license allocation, which was slow to deploy, lead to high costs in service delivery and resulted in low user satisfaction.

Implementation of BMC chatbot by Xcession reduces Service Desk contacts by 45%

The client, a global media organisation, wanted to provide another channel for users and enable more self-service. In-depth analysis was carried out on existing incidents to identify use cases that would add value to the user community as well as aid in call deflection.

Rapid deployment of Covid-19 Enterprise Service Management solution for a global security company

The client, a global security organisation, needed an efficient way to process incoming emails and calls relating to their Covid-19 test centres. The requirement was to manage the whole life cycle of issues and requests and provide meaningful management information

Implementation of BMC Helix Virtual Agent by Xcession reduces Service Desk contacts by 45%

The client, a global media organisation, wanted to provide another channel for users and enable more self-service. In-depth analysis was carried out on existing incidents to identify use cases that would add value to the user community as well as aid in call deflection.

Xcession effectively delivers using mix of onshore, near-shore and offshore teams

Our clients are always looking to get the best value for the services they procure. This means that we are continually evaluating the structure of our delivery teams so that we can provide our clients with an excellent service, yet deliver in the most cost effective manner.

Xcession collaborates to provide cost-effective and improved IT Application support service

The client, a global media organisation, required a strategic partner for their service management platform support. The existing application management was not aligned to overall business requirements. In addition to this, the client was clear about the need for continual service improvement capabilities, not just reactive break-fix activities.

Xcession automates SAAS products delivery process for a major broadcasting company

The client, a global media organisation, took on the challenge of updating their license models as markets move towards SAAS models.
They were migrating from a manual license allocation, which was slow to deploy, lead to high costs in service delivery and resulted in low user satisfaction.