You’ve done the research and found that the open-source iTop toolset is the right ITSM solution for your business, but how does your organisation realise the value it expects? Xcession can help by ensuring that the iTop toolset delivers the right capabilities and results to meet your IT and broader corporate needs.
Our experts – across business operations, service management, and the iTop toolset – help businesses such as yours to match the iTop toolset capabilities to their needs. This assistance can start with defining strategic goals and the path required to achieve your vision. Xcession can also help transform your operating model or, if needed, create a new one that:
Aligns the enabling technology and your business goals
Offers employees and customers friction-free experiences
Optimises service and support effectiveness
Delivers optimal benefits and value
Provides rapid time to value
Reflects changing business, technological, and external factors
We recognise that no two businesses are alike. So, if your organisation needs a trusted partner, with the experience, knowledge, and support capabilities to help it achieve maximum value from its iTop investment both now and in the future. Xcession can help. This assistance includes:
A focus on the improvement of employee and customer experiences
Artificial intelligence (AI)-based capabilities such as virtual agents that enhance self-help
The integration of ITSM to optimise service availability
The use of optimised employee journeys and omnichannel support capabilities to reduce response and resolution times
Mobility capabilities for employees, customers, and service providers to improve experiences and productivity
Alignment with DevOps practices for increased change velocity and improved business alignment
Efficiency and experience gains through a shift-left approach and the higher adoption of self-service
Improved people and process alignment through better technology integration and application
Process (workflows and automation) flexibility, where IT or business users can easily change operations to reflect changing business needs
Increased CMDB maturity facilitates improved IT operations and outcomes across asset, security, cloud, and financial management and other areas
IT staff productivity is improved through the automation and workflow capabilities
Service providers and the employees they serve can easily access the capabilities and data they need
Technology capabilities augment employee knowledge and skills, plus save them time
Integration with other IT and business systems and tools facilitates end-to-end service delivery and insight into performance and improvement
Improved efficiency and costs without employee experience and productivity degradation
Extend the corporate ITSM capabilities and service management toolset to other business functions, including HR, Finance, and Facilities
Use pre-designed business function capabilities to improve line of business operations and outcomes using iTop
Integrations assist with other business function needs and improve the available enterprise service management benefits
Lines of business also benefit from any new service management thinking and iTop capabilities as the IT organisation does
iTop acts as a single platform that provides cross-business views of employee needs, such that service collaboration between lines of business is easier
