What data do we collect?

Xcession Limited collects the following data:

• Personal identification information such as your name, email address, phone number, job title, company/employer and physical location.

• The IP address currently used by your device, date and time, the browser type and operating system of your device and the pages accessed may be recorded.  This data is collected for the purposes of optimising and improving our website as well as our online services.  The processing is legally based on legitimate interest to protect our website and to improve the quality of our services

How do we collect your data?

You directly provide Xcession Limited with most of the data we collect. We collect data and process data when you:

• Complete the contact form on our website (https://www.xcession.co.uk/contact.html) to contact us for any request.

• Voluntarily complete a customer survey or provide feedback or comment on any of our message boards, social media or via email.

• Use or view our website via your browser’s cookies.

Xcession Limited may also receive your data indirectly from the following sources:

• Market research companies

How will we use your data?

Xcession Limited collects your data so that we can:

• Process your requests.

• Email you with information on products and services we think you might like.

• Contact you regarding your ITSM requirements

How do we store your data?

Xcession Limited securely stores your data in a secure data centre.

We have taken appropriate measures to ensure that your data is adequately protected. These measures include encryption, access control, segregation of duties, and internal auditing

How long do we store your data?

Personal data provided to us via our website will only be stored until the purpose for which they were processed has been fulfilled. Insofar as retention periods under commercial and tax law must be observed, the storage period for certain data can be up to 7 years. However, storage periods may also be amended due to our legitimate interest (e.g. to guarantee data security, to prevent misuse or to prosecute criminal offenders).

Marketing

Xcession Limited would like to send you information about services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Xcession Limited from contacting you for marketing.

If you no longer wish to be contacted for marketing purposes, please contact info@xcession.co.uk.

What are your data protection rights?

Xcession Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Xcession Limited for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Xcession Limited correct any information you believe is inaccurate. You also have the right to request Xcession Limited to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Xcession Limited erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Xcession Limited restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Xcession Limited’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Xcession Limited transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our Data Protection Officer, Neil Peerman.

Email us at: info@xcession.co.uk

Call us: +44 (0) 1256 338620

Or write to us at: Grove House, Lutyens Close, Basingstoke, Hampshire RG24 8AG

What are cookies?

To make your visit to our website more pleasant and to enable the use of certain functions, we may use “cookies” on various pages. Cookies are small text files that are stored on your terminal device. Some of the cookies we use are deleted after the end of the browser session. Other cookies remain on your device and enable us to collect standard internet log information and visitor behaviour information or to recognise your browser on your next visit.

How do we use cookies?

Xcession Limited uses cookies in a range of ways to improve your experience on our website including understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Xcession Limited uses these cookies so that we recognise you on our website and remember your previously selected preferences.  These could include what language you prefer and location you are in.  A mix of first-party and third-party cookies are used.

• Advertising – Xcession Limited uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies?

You can set your browser in such a way that you are informed about the setting of cookies separately and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. If cookies are not accepted, the functionality of some of our website features may not function or be limited.

For further information, see the help function of your Internet browser or visit allaboutcookies.org.

Privacy policies of other websites

The Xcession Limited website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Xcession Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 December 2019.

How to contact us?

We, Xcession Ltd, are the controller according to the GDPR and therefore responsible for the data processing explained herein.

If you have any questions about Xcession Limited’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our Data Protection Officer, Neil Peerman.

Email us at: info@xcession.co.uk

Call us: +44 (0) 1256 338620

Or write to us at: Grove House, Lutyens Close, Basingstoke, Hampshire RG24 8AG

How to contact the appropriate authority?

Should you wish to report a complaint or if you feel that Xcession Limited has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

https://ico.org.uk/