Freshworksamruta.hingane@accscient.com2024-01-17T11:50:23+00:00

Freshworks

Freshworks

Freshworks

We are Freshworks’ preferred reseller and solution partner in UK & Ireland. We provide best-in-class customer and employee engagement solutions using the Freshworks ecosystem. Why not select us as your partner and allow us to help and enhance your customer experience?

Freshworks provides innovative customer engagement software for businesses of all sizes within every industry, making it easy for teams to acquire, close, and win customers for life.

We act as the catalyst to help your organisation achieve customer success goals. Our own goal is to enable businesses to realise how the Freshworks ecosystem can help them achieve awesome customer experience and engagement. At the heart of our service is developing and maintaining a great relationship with our customers: we act as ‘trusted advisors and consultants’ by recommending and implementing leading technology SaaS based solutions.

With a cloud-first mindset and expertise-driven use of emerging technology solutions, we are well on the way to becoming leading customer experience solution providers. We aim to achieve this vision by deploying omni-channel customer support, CRM and ITSM based solutions.

Delight your customers with effortless omnichannel service.

Grow your revenue fast with contact driven sales.

Achieve seamless market analysis with powerful automation that enables you to manage your contacts and lists, design, and deliver engaging marketing campaigns.

Right-size your IT service management.

Modernised HR with a unified digital experience.

We are Freshworks’ preferred reseller and solution partner in UK & Ireland. We provide best-in-class customer and employee engagement solutions using the Freshworks ecosystem. Why not select us as your partner and allow us to help and enhance your customer experience?

Freshworks provides innovative customer engagement software for businesses of all sizes within every industry, making it easy for teams to acquire, close, and win customers for life.

We act as the catalyst to help your organisation achieve customer success goals. Our own goal is to enable businesses to realise how the Freshworks ecosystem can help them achieve awesome customer experience and engagement. At the heart of our service is developing and maintaining a great relationship with our customers: we act as ‘trusted advisors and consultants’ by recommending and implementing leading technology SaaS based solutions.

With a cloud-first mindset and expertise-driven use of emerging technology solutions, we are well on the way to becoming leading customer experience solution providers. We aim to achieve this vision by deploying omni-channel customer support, CRM and ITSM based solutions.

Delight your customers with effortless omnichannel service.

Grow your revenue fast with contact driven sales.

Achieve seamless market analysis with powerful automation that enables you to manage your contacts and lists, design, and deliver engaging marketing campaigns.

Right-size your IT service management.

Modernised HR with a unified digital experience.

Services

We are a specialist, expert-led company with the passion to grow on the back of our customers’ business success. We are driven by a commitment to creating long-lasting professional relationships.

Our core solutions for Freshwork services include:

Advisory

Advance your customer experience improvement initiatives with a trusted technology advisor that specialises in digitally transforming business processes.

Implementation

We not only advise but convert visions into reality by giving your initiative the right direction and implementing customer experience solutions.

Managed Service

We offer an expert managed services team to help you run your Freshworks systems. We ensure your technology is up-to-date with access to skills and experience to address issues related to cost, quality of service and risk. We will keep everything running and allow you the flexibility to change quickly in line with your organisation’s requirements.

Migration

If you are migrating from existing systems to Freshworks, we have experience in migrating your most valued data from BMC, ServiceNow, Zendesk, Hubspot, Zoho, Intercom and Connectwise.

Integration

We not only implement but also integrate with your most important Line of Business (LoB) systems. We integrate your customer engagement software with Shopify, Slack, Google, Trello, Dropbox, Salesforce, Stripe, Quickbooks and any other proprietary third party systems.

Services

We are a specialist, expert-led company with the passion to grow on the back of our customers’ business success. We are driven by a commitment to creating long-lasting professional relationships.

Our core solutions for Freshwork services services include:

Advisory

Advance your customer experience improvement initiatives with a trusted technology advisor that specialises in digitally transforming business processes.

Implementation

We not only advise but convert visions into reality by giving your initiative the right direction and implementing customer experience solutions.

Managed Service

We offer an expert managed services team to help you run your Freshworks systems. We ensure your technology is up-to-date with access to skills and experience to address issues related to cost, quality of service and risk. We will keep everything running and allow you the flexibility to change quickly in line with your organisation’s requirements.

Migration

If you are migrating from existing systems to Freshworks, we have experience in migrating your most valued data from BMC, ServiceNow, Zendesk, Hubspot, Zoho, Intercom and Connectwise.

Integration

We not only implement but also integrate with your most important Line of Business (LoB) systems. We integrate your customer engagement software with Shopify, Slack, Google, Trello, Dropbox, Salesforce, Stripe, Quickbooks and any other proprietary third party systems.

Get in touch

Xcession is an expert ITSM implementer,
application managed services provider
and consultancy service.

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© 2024 | Xcession Ltd | Privacy Policy | eBook Disclaimer

Home

About

Insights

Contact

Technologies

AutomationEdge

Freshworks

Servicenow

Jira Service Management

BMC

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iTop

Get in touch

+44 1256 338620

+353 1 234 3765

info@xcession.co.uk

Xcession is an expert ITSM implementer, application managed services provider and consultancy service.

Home

About

Insights

Contact

Get in touch

+44 1256 338620

+353 1 234 3765

info@xcession.co.uk

Technologies

AutomationEdge

Freshworks

Servicenow

Jira Service Management

BMC

Xurrent

iTop

ISO logo footer

© 2024 | Xcession Ltd | Privacy Policy | eBook Disclaimer

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