You’ve chosen Freshworks to meet your business needs, but are you struggling to realise the expected value? Xcession is here to help – we assist clients in delivering the capabilities and results they expect and need from Freshworks solutions.
Our experts – across business operations, customer and service management, and the Freshworks product portfolio – help organisations like yours to align their Freshworks solutions to their business needs. We can start by helping define your strategic goals and the path needed to achieve your vision. Xcession can also help to transform your organisation’s operating model or create a new one that’s focused on the following:
Aligning the available technology to agreed business goals related to supporting customer and employee needs
Offering employees friction-free experiences
Optimising the effectiveness of operations
Delivering maximum benefit and optimal value
Negotiating the best Freshworks costs
Adapting to business, technological, and external change.
No two businesses are alike. So, as a trusted partner, we provide the experience, knowledge, and support your business needs to realise maximum value from its Freshworks investments. Now and in the future. This assistance includes:
Freshworks solutions are focused on the improvement of employee and customer experiences
Omnichannel support capabilities and optimised user journeys to reduce response and resolution times
Employee, customer, and service provider mobility capabilities that increase productivity and improve experiences
Employee and customer empowerment through artificial intelligence (AI)-powered self-help capabilities, including virtual agents
IT service availability maximisation through integrated ITSM and IT operations management (ITOM) capabilities
It’s easy for IT and business personnel to change operational processes in Freshworks solutions (workflows and automation) as needed
DevOps principles and practices can be leveraged to speed up change and improve business alignment
Greater employee empowerment thanks to shift-left strategies and self-service exploitation
Better capability (people, process, and technology) alignment through work-facilitating technology
Better decision-making and improvement delivery thanks to increased CMDB maturity across various areas, including asset, security, cloud, and financial management
Automation and workflow capabilities that leverage apps and platform-level AI capabilities improve productivity for all
People-centric design delivers easy-to-access capabilities and data to employees and customers when they need them
The latest technological capabilities augment employee capabilities, including chatbots, virtual agents, and RPA, and save them time
Freshworks solutions are quick to implement and easy to integrate with other systems and tools for end-to-end service delivery
Improved efficiency and cost optimisation while improving employee productivity and experiences
Extend proven ITSM capabilities and the corporate ITSM platform to other business functions such as Human Resources, Facilities, Finance, and Legal
The pre-designed business function capabilities in the Freshservice for Business Teams solution make it easier to improve operations and outcomes
Enterprise service management benefits are improved through the ease of Freshworks integrations, automation and orchestration, and AI-based capabilities
New service management thinking and Freshworks capabilities are available for other business functions as well as the IT organisation
Your corporate service providers can take a cross-business view of employee needs, making collaboration between business functions on end-to-end service easier
