About

About

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

What makes us different?

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.

We use only handpicked
experts with superior knowledge.

Our experience extends across implementing and maintaining some of the largest ESM systems in Europe. Our management team has over 100 years of combined knowledge, and our consultants are people we have known and worked with for many years.

We always act on behalf of the customer to provide solutions that meet their needs.

Our customers always come first. Unlike some technology suppliers, we won’t try to sell you unnecessary software just to hit sales targets and then charge hefty implementation bills.

Whether Fixed-Price or Time and Materials, our prices are extremely competitive.

We operate a fully remote business, and do not carry any of the traditional costs that other consultancies do. Our lack of offices and infrastructure allows us to pass these savings on to our customers. Depending on the requirement, we can use an appropriate mix of onshore and offshore consultants to minimise our charges.

We are not tied to a single technology supplier, which enables us to be fair, honest and direct and offer a balanced view.

We represent the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. We are not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ESM solution for their needs.

What makes us different?

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.

We use only handpicked experts with superior knowledge.

Our experience extends across implementing and maintaining some of the largest ESM systems in Europe. Our management team has over 100 years of combined knowledge, and our consultants are people we have known and worked with for many years.

We always act on behalf of the customer to provide solutions that meet their needs.

Our customers always come first. Unlike some technology suppliers, we won’t try to sell you unnecessary software just to hit sales targets and then charge hefty implementation bills.

Whether Fixed-Price or Time and Materials, our prices are extremely competitive.

We operate a fully remote business, and do not carry any of the traditional costs that other consultancies do. Our lack of offices and infrastructure allows us to pass these savings on to our customers. Depending on the requirement, we can use an appropriate mix of onshore and offshore consultants to minimise our charges.

We are not tied to a single technology supplier, which enables us to be fair, honest and direct and offer a balanced view.

We represent the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. We are not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ESM solution for their needs.

Our management team

Murray Sherwood

Executive Chairman

Murray has worked in the IT sector for over 30 years. He has in-depth experience of IT service management.

Mark Twomey

CEO

Mark is a highly skilled ESM expert. He has designed and managed some of the largest ESM systems in the world.

Neil Peerman

COO

With a background of over 30 years in the IT sector, Neil has been involved in numerous projects that have delivered real business benefits to a wide variety of public sector and private sector organisations.

Our management team

Murray Sherwood

Executive Chairman

Murray has worked in the IT sector for over 30 years. He has in-depth experience of IT service management.

Mark Twomey

CEO

Mark is a highly skilled ESM expert. He has designed and managed some of the largest ESM systems in the world.

Neil Peerman

COO

With a background of over 30 years in the IT sector, Neil has been involved in numerous projects that have delivered real business benefits to a wide variety of public sector and private sector organisations.

Get in touch

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