About
About
We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.
We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.
What makes us different?
With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.
We use only handpicked
experts with superior knowledge.
Our experience extends across implementing and maintaining some of the largest ESM systems in Europe. Our management team has over 100 years of combined knowledge, and our consultants are people we have known and worked with for many years.
We always act on behalf of the customer to provide solutions that meet their needs.
Our customers always come first. Unlike some technology suppliers, we won’t try to sell you unnecessary software just to hit sales targets and then charge hefty implementation bills.
Whether Fixed-Price or Time and Materials, our prices are extremely competitive.
We operate a fully remote business, and do not carry any of the traditional costs that other consultancies do. Our lack of offices and infrastructure allows us to pass these savings on to our customers. Depending on the requirement, we can use an appropriate mix of onshore and offshore consultants to minimise our charges.
We are not tied to a single technology supplier, which enables us to be fair, honest and direct and offer a balanced view.
We represent the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. We are not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ESM solution for their needs.
What makes us different?
We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.
With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.
We use only handpicked experts with superior knowledge.
Our experience extends across implementing and maintaining some of the largest ESM systems in Europe. Our management team has over 100 years of combined knowledge, and our consultants are people we have known and worked with for many years.
We always act on behalf of the customer to provide solutions that meet their needs.
Our customers always come first. Unlike some technology suppliers, we won’t try to sell you unnecessary software just to hit sales targets and then charge hefty implementation bills.
Whether Fixed-Price or Time and Materials, our prices are extremely competitive.
We operate a fully remote business, and do not carry any of the traditional costs that other consultancies do. Our lack of offices and infrastructure allows us to pass these savings on to our customers. Depending on the requirement, we can use an appropriate mix of onshore and offshore consultants to minimise our charges.
We are not tied to a single technology supplier, which enables us to be fair, honest and direct and offer a balanced view.
We represent the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. We are not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ESM solution for their needs.
Our Values
‘We all grow together’
The team at Xcession hold our values at the core of everything we do. From the day to day interactions we have with our customers, our partners, our suppliers and each other we believe these values create the Xcession culture that feeds our long term strategy.
For our staff
-
We will provide an environment where every individual can enjoy their work and flourish.
For everyone else
-
We will work collaboratively with our clients, technology partners and suppliers.
-
We will always focus on service excellence.
-
We will always endeavour to go the ‘extra mile’.
For our staff
-
We will willingly share our experiences and learnings to support our colleagues.
-
We will not tolerate ‘blame’ but will see mistakes as a learning opportunity for all.
For everyone else
-
We will be open to ideas and challenges from clients to provide for better outcomes.
-
We will build relationships with our partners which support our continual learning.
For our staff
-
We will embrace diversity within Xcession and will strive to break down any barriers standing in the way of the recruitment or development of talented and driven individuals.
-
Every employee will have an equal voice.
For everyone else
-
We will ensure that the needs of the client determines the technology.
-
We will remain curious about new and emerging technologies.
For our staff
-
We will continuously look inwardly to assess how we can change for the better.
-
Rather than fear the ‘unknown’ and the ‘different’, we will be inquisitive and open- minded.
For everyone else
-
The needs of every client are different, and we will work with any change needed to fulfil those needs.
-
We will remain open to and embrace technological change and advancement.
Our Values
‘We all grow together’
The team at Xcession hold our values at the core of everything we do. From the day to day interactions we have with our customers, our partners, our suppliers and each other we believe these values create the Xcession culture that feeds our long term strategy.
For our staff
-
We will provide an environment where every individual can enjoy their work and flourish.
For everyone else
-
We will work collaboratively with our clients, technology partners and suppliers.
-
We will always focus on service excellence.
-
We will always endeavour to go the ‘extra mile’.
For our staff
-
We will willingly share our experiences and learnings to support our colleagues.
-
We will not tolerate ‘blame’ but will see mistakes as a learning opportunity for all.
For everyone else
-
We will be open to ideas and challenges from clients to provide for better outcomes.
-
We will build relationships with our partners which support our continual learning.
For our staff
-
We will embrace diversity within Xcession and will strive to break down any barriers standing in the way of the recruitment or development of talented and driven individuals.
-
Every employee will have an equal voice.
For everyone else
-
We will ensure that the needs of the client determines the technology.
-
We will remain curious about new and emerging technologies.
For our staff
-
We will continuously look inwardly to assess how we can change for the better.
-
Rather than fear the ‘unknown’ and the ‘different’, we will be inquisitive and open- minded.
For everyone else
-
The needs of every client are different, and we will work with any change needed to fulfil those needs.
-
We will remain open to and embrace technological change and advancement.