About

About

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

What makes us different?

With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.

What makes us different?

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.

Our Values

‘We all grow together’

The team at Xcession hold our values at the core of everything we do. From the day to day interactions we have with our customers, our partners, our suppliers and each other we believe these values create the Xcession culture that feeds our long term strategy.

Our Values

‘We all grow together’

The team at Xcession hold our values at the core of everything we do. From the day to day interactions we have with our customers, our partners, our suppliers and each other we believe these values create the Xcession culture that feeds our long term strategy.

Our management team

Murray Sherwood

Executive Chairman

Murray has worked in the IT sector for over 30 years. He has in-depth experience of IT service management.

Mark Twomey

CEO

Mark is a highly skilled ESM expert. He has designed and managed some of the largest ESM systems in the world.

Neil Peerman

COO

With a background of over 30 years in the IT sector, Neil has been involved in numerous projects that have delivered real business benefits to a wide variety of public sector and private sector organisations.

Sunil Duggal

CRO

Sunil has run international Sales and Marketing teams, specialising in delivering ITSM and ESM solutions to large and mid-market organisations.

Our management team

Murray Sherwood

Executive Chairman

Murray has worked in the IT sector for over 30 years. He has in-depth experience of IT service management.

Mark Twomey

CEO

Mark is a highly skilled ESM expert. He has designed and managed some of the largest ESM systems in the world.

Neil Peerman

COO

With a background of over 30 years in the IT sector, Neil has been involved in numerous projects that have delivered real business benefits to a wide variety of public sector and private sector organisations.

Sunil Duggal

CRO

Sunil has run international Sales and Marketing teams, specialising in delivering ITSM and ESM solutions to large and mid-market organisations.