ITSM Predictions for 2021: End-user experience, automation and self-service eBook
What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.
How enterprises shift to the remote-first approach
Based on our first-hand experience of working with enterprises and industry best practice, our new guide explains the unique and proven system we’ve developed for organisations shifting to remote-first.
92% of IT decision-makers believe ITSM implementers fail customers
Research shows implementers tied to vendors sell too many licences or wrong software to customers in a market lacking transparency.
How to improve ITSM efficiency through automation
4 minutes read
Get our free ITSM automation how-to guide which is packed with guidelines, advice, and useful aids to ensure you have the basic requirements for successful ITSM implementation. Learn how to select tools, avoid common mistakes, and assess your success [...]
Making lists and having a laugh: Getting through lockdown
15 minutes read
I think it goes without saying that we are all dealing with changes during this period of lockdown. Changes to how we work, our home life, how we interact with people outside of our household, how we parent and school our children, how we run a household,[...]
