New perspectives in IT Service Management

“Successfully implementing IT Service Management (ITSM) is one of the most important yet challenging technology journeys a company can make.”

Wouldn’t it be great if you had an expert in ITSM who:

  • Was independent of the technology vendors and was on your side to help you choose the right route?

  • Could sceptically question the technology vendors claims to make sure you get only the software you need to implement the most appropriate ITSM solution for your company?

  • Had the experience and knowledge to implement and manage your chosen solution and would hold the vendor to account to ensure you get all the business benefits promised?

  • Could help you maximise the value of your ITSM solution by increasing service performance, speed and cost impact, whilst delivering an exceptional experience for your customers?

Well, now you have.

“Successfully implementing IT Service Management (ITSM) is one of the most important yet challenging technology journeys a company can make.”

Wouldn’t it be great if you had an expert in ITSM who:

  • Was independent of the technology vendors and was on your side to help you choose the right route?

  • Could sceptically question the technology vendors claims to make sure you get only the software you need to implement the most appropriate ITSM solution for your company?

  • Had the experience and knowledge to implement and manage your chosen solution and would hold the vendor to account to ensure you get all the business benefits promised?

  • Could help you maximise the value of your ITSM solution by increasing service performance, speed and cost impact, whilst delivering an exceptional experience for your customers?

Well, now you have.

Superior Expertise

We use only handpicked experts with superior knowledge in our team

Customer-focused

We always act on behalf of the customer to provide solutions that meet their needs

Cost-effective

We use an appropriate mix of onshore and offshore consultants and won’t sell you software you don’t need

Technology Independent

We are not tied to a technology supplier, which enables us to be fair, honest and direct and offer a balanced view

Superior Expertise

We use only handpicked experts with superior knowledge in our team

Customer-focused

We always act on behalf of the customer to provide solutions that meet their needs

Cost-effective

We use an appropriate mix of onshore and offshore consultants and won’t sell you software you don’t need

Technology Independent

We are not tied to a technology supplier, which enables us to be fair, honest and direct and offer a balanced view

What our customers say…

On behalf of myself and the team, I would like say a big thank you to the Xcession team for all the support that you have provided throughout our recent upgrade. The team worked above and beyond to ensure the upgrade went smoothly and on time.

October 2020 – Head of Broadcast & Online Service Management – ISOC, Major Broadcasting Corporation

I would like to express my personal and most sincere thanks for all your hard work as without your knowledge, expertise and dedication, this would not have been the success that it has. It is a privilege to work with such a team of professionals.

I very much look forward to working with you on future projects.

October 2020 – Manager Service Capability, Design and ITSM Product, Major Broadcasting Corporation

Well done for the HR report solution today. Great smart reporting and creative out of the box thinking to achieve the result.

September 2020 – HR Director, Major Broadcasting Organisation

Suhasini has managed the solution excellently.

September 2020 – Data Management Specialist,  Major Broadcasting Corporation

In a world where everyone shouts when something isn’t right I wanted to let you know that Suhasini has been so professional, helpful and a credit to your team today. Suhasini worked through the issue with me, understanding not only what the requestor needed but our need for control.

Brilliant work; thank you so much.

August 2020 – Principal Service Manager, Major Broadcasting Corporation

I’m really pleased we managed to keep disruption to a minimum and I appreciate all your efforts to do so. It’s good to know that if we put the right level of planning, comms and foresight of our delivery pipeline into place then refreshing an environment isn’t as disruptive as it may have been previously. Many thanks all.

April 2020 – Service Transition Manager, Major Broadcasting Corporation

You and your team have been a pleasure to work with, I hope we cross paths in the future (sooner rather than later)

August 2019 – Programme Manager, International Aerospace and Defense company

It is refreshing to work with an independent company like Xcession on your side. In the past we have used vendor channel partners who were highly motivated to sell software and services to us because they got rewarded and recognized by the vendors for doing so!!

May 2019 – Procurement Executive, Large Media Company

The work you have done on the standard integration mechanism is spot on – we really need your help to do this

July 2019 – Enterprise Architect, Major Engineering Company

Working with a company who really knew their area well meant that we could really engage with our customer to tie down and deliver the service they actually wanted

July 2019 – Senior Account Director, Top 5 European Systems Integrator

ITSM technology vendors have great software suites that can help you succeed but they are in business to sell it to you….all of it if they can! Xcession helped us decide what was best for us.

June 2019 – CIO, Engineering Company

I know Xcession will be a name we begin to hear a lot more

July 2019 – Senior Account Director, Top 5 European Systems Integrator

Xcession are a great company to work for, the breadth and depth of expertise across a variety of ITSM technology platforms is astounding

September 2019 – Senior Architect, Xcession

In spite of the distractions you have still been focussed on getting the Truesight deployment completed. It is truly above and beyond effort and thank you!

September 2019 – Transition Manager, Top 5 European Systems Integrator

The service is stable and humming along nicely, well done!

September 2019 – Service Owner, Large Broadcaster

We are extremely grateful for all the support you provided with Covid-19 changes and the associated reporting.

March 2020 – HR Team, Large Media Organisation

I would like to thank you, Kruttika, for all the support that you have provided to me in the past few weeks. I really appreciate your responsiveness and patience with explanations around the Remedy tool.

I appreciate the fact that if you can’t speak or respond to me immediately you always come back to me quickly with resolution.

Cooperation with you is just a pleasure!

April 2020 – Project Lead, Large Media Organisation

What our customers say…

On behalf of myself and the team, I would like say a big thank you to the Xcession team for all the support that you have provided throughout our recent upgrade. The team worked above and beyond to ensure the upgrade went smoothly and on time.

October 2020 – Head of Broadcast & Online Service Management – ISOC, Major Broadcasting Corporation

I would like to express my personal and most sincere thanks for all your hard work as without your knowledge, expertise and dedication, this would not have been the success that it has. It is a privilege to work with such a team of professionals.

I very much look forward to working with you on future projects.

October 2020 – Manager Service Capability, Design and ITSM Product, Major Broadcasting Corporation

Well done for the HR report solution today. Great smart reporting and creative out of the box thinking to achieve the result.

September 2020 – HR Director, Major Broadcasting Organisation

Suhasini has managed the solution excellently.

September 2020 – Data Management Specialist – Major Broadcasting Corporation

In a world where everyone shouts when something isn’t right I wanted to let you know that Suhasini has been so professional, helpful and a credit to your team today. Suhasini worked through the issue with me, understanding not only what the requestor needed but our need for control.

Brilliant work; thank you so much.

August 2020 – Principal Service Manager, Major Broadcasting Corporation

I’m really pleased we managed to keep disruption to a minimum and I appreciate all your efforts to do so. It’s good to know that if we put the right level of planning, comms and foresight of our delivery pipeline into place then refreshing an environment isn’t as disruptive as it may have been previously. Many thanks all.

April 2020 – Service Transition Manager – Major Broadcasting Corporation

You and your team have been a pleasure to work with, I hope we cross paths in the future (sooner rather than later)

August 2019 – Programme Manager – International Aerospace and Defense company

It is refreshing to work with an independent company like Xcession on your side. In the past we have used vendor channel partners who were highly motivated to sell software and services to us because they got rewarded and recognized by the vendors for doing so!!

May 2019 – Procurement Executive , Large Media Company

The work you have done on the standard integration mechanism is spot on – we really need your help to do this

July 2019 – Enterprise Architect , Major Engineering Company

Working with a company who really knew their area well meant that we could really engage with our customer to tie down and deliver the service they actually wanted

July 2019 – Senior Account Director ,Top 5 European Systems Integrator

ITSM technology vendors have great software suites that can help you succeed but they are in business to sell it to you….all of it if they can! Xcession helped us decide what was best for us.

June 2019 – CIO , Engineering Company

I know Xcession will be a name we begin to hear a lot more

July 2019 – Senior Account Director, Top 5 European Systems Integrator

Xcession are a great company to work for, the breadth and depth of expertise across a variety of ITSM technology platforms is astounding

September 2019 – Senior Architect , Xcession

In spite of the distractions you have still been focussed on getting the Truesight deployment completed. It is truly above and beyond effort and thank you!

September 2019 Transition Manager , Top 5 European Systems Integrator

The service is stable and humming along nicely, well done!

September 2019 – Service Owner , Large Broadcaster

We are extremely grateful for all the support you provided with Covid-19 changes and the associated reporting.

March 2020 – HR Team, Large Media Organisation

I would like to thank you, Kruttika, for all the support that you have provided to me in the past few weeks. I really appreciate your responsiveness and patience with explanations around the Remedy tool.

I appreciate the fact that if you can’t speak or respond to me immediately you always come back to me quickly with resolution.

Cooperation with you is just a pleasure!

April 2020 – Project Lead, Large Media Organisation

ISO 27001:2013 Certified

We understand the importance of  information security and apply the strictest controls around your sensitive company and customer data.

ISO 27001:2013 Certified

We understand the importance of  information security and apply the strictest controls around your sensitive company and customer data.