Expert ESM advice with a personal touch

Great people who love solving your ESM and ITSM challenges.

With experts in the best ESM platforms, we’ve got your back.

We are not aligned to any one solution vendor, which gives us a greater breadth of understanding of capabilities and suitability of any given solution to address the challenges you may face.

We help teams provide better service, across the organisation. Better service means happier customers, more productive staff, and an ability to deliver change safely.

Read our case studies

What our clients say

"As a fast-growing MSP, our service management platform is essential to delivering exceptional customer experiences. Xcession’s expertise and support during our migration to Xurrent (formerly 4me) were instrumental in helping us meet aggressive timelines. Thanks to their seamless execution, our customers experienced a smooth transition with minimal disruption."

Ashok Nath, Head of India Shared Services Delivery & Service Management - Vohkus

“ITSM technology vendors have great software suites that can help you succeed but they are in business to sell it to you….all of it if they can! Xcession helped us decide what was best for us..”

CIO, International Aerospace and Defence Company

"Wil has been a star with all the workshops and I really appreciate his wonderful efforts supported by the others who I can tell are looking at our current setups and feeding into Wil. That is great teamwork for sure. Please do convey my thanks to the whole team. LOVE the Xcession Newsletter - you all are so well gelled as a team. Have started viewing the Podcasts but must make more time to go through them."

VM - Government Legal Department

“Today feels like a milestone moment with our new Customer Service Hub launching. It's the place both our customers and ourselves go to and request IT support, and I can safely say that I already like the new look!”

CEO, Major Financial Services Company

“In the past we have used vendor channel partners who were highly motivated to sell software and services - it is refreshing to work with an independent company like Xcession on your side.”

Procurement Manager, Major Broadcasting Company

“The work you have done on the standardising our integration mechanism is spot on – we really needed your help to do this and the outcome has been a consistent and reliable approach for integrations.”

Enterprise Architect, Large Media Company

What makes Xcession the perfect partner for you?

It's all about HOW we make a difference:

Expertise – but with a personal touch

We focus on your specific and individual requirements as a business and have multiple strategies up our sleeve: we can customise our solutions to meet any requirement—whether it be for the best cost efficiency, highest levels of day-to-day functionality, or most intuitive UX.

Our Values – no-nonsense and no-noise

Just a great experience with a completely unbiased approach. So you get exactly the right solution for your organisation. A culture of continual learning and embracing change means we always come up with the latest and best solutions.

Flexible, agile, and great value for money

We are, and always have been, proudly 100% remote. For us this means that we can hire the best people wherever they are. For you this means reduced costs passed onto you through reduced overheads.

Get to know our experts

The difference between an 'ok' service and a fantastic one is of course all about the people.
Meet the team who can help you - experts in their field who get a genuine kick out of configuring the perfect solution for your company.

Tristan Cornell - Senior Project Manager

Proudly Cornish, Tristan is known for the calmness, experience and deep knowledge of what works best, qualities that he that he brings to all of our customer engagements.

"I like to spread the message that IT is there to be enjoyed and work should be collaborative, engaging and productive. You don’t just have to dream about a seamless ITSM—you can make it happen! "

Andrew Rowe - Business Analyst

Andrew is our Business Analyst extraordinaire. If you have a thorny problem that needs unpicking, then he’s the person for you.

“I have experience of a number of ITSM tools, but the thing I enjoy the most is making the complex simple, and understandable!”

Joshua Higham - Solution Architect

Born and bred in Liverpool, on the blue side of the city, Josh is a proud Everton fan. With over 10 years of experience working with ServiceNow he architects solutions for our customers, but doesn’t mind getting his hands dirty too.

"I’m really proud of the work I do for our customers. The thing that I like most is helping them make more with what they have, and ServiceNow is such a powerful tool there is always more value to be had.”

Jackie Scarfe - HR Director

Jackie is our wise HR Director. She looks after all people related tasks from recruitment to onboarding, helping with performance reviews and creating our benefits package. If you’re looking for a job in ESM, talk to Jackie!

“It’s easy to forget that we are a people business. We don’t make software, but it’s our people and their skills that help customers get the value from their investments.”

Neil Peerman - COO

Neil, our COO, makes it on to this list because he is still incredibly hands-on in the business he loves, and is often involved in team discussions to work out the best ITSM solutions for our clients.

With a background of over 30 years in the IT sector, Neil has been involved in numerous projects that have delivered real business benefits to a wide variety of public sector and private sector organisations. He has a background originally in software development but has focussed most of his career towards business strategy.

Meet the whole team

Meet the team

Customer Success Stories

Find out more about how we've helped our clients get the most out of their Enterprise Service Management platform. Whether it's introducing optimisation or automation, saving time, improving user experience, or launching AI capabilities, we've helped them fast-forward to where they want to be.