You already know that ServiceNow is right for your business’ needs, but you might be struggling to realise the value you expected. Xcession can help by ensuring that the ServiceNow technology is delivering the capabilities and outcomes your organisation both demands and needs.
Our experts – across business operations, service management, and the ServiceNow toolset – help organisations such as yours to match the ServiceNow technology to their business needs. Starting with the definition of your strategic goals and the path to achieve your vision, Xcession will help your organisation to transform its operating model or implement a new one that’s fit for purpose in:
Aligning enabling technologies to business goals
Offering friction-free experiences for users
Optimising operational effectiveness
Delivering maximum benefit and value
Negotiating the best ServiceNow costs
Reflecting business, technological, and external change
Importantly, we recognise that no two businesses are alike and, as a trusted partner, we will provide the experience, knowledge, and support your organisation needs to achieve maximum value from your ServiceNow investment – both now and in the future. This includes:
The focus on employee and customer (internal or external) experiences and their improvement
Optimised user journeys and omnichannel support to drive down response and resolution times
Enabling employee, customer, and service provider mobility to improve productivity and experiences
The ability for IT or business users to easily change operational processes (workflows and automation) to reflect changing needs
Alignment with DevOps principles and good practices to improve change velocity and better business alignment
Employee empowerment with efficiency and experience gains through shift-left and greater adoption of self-service
Better people and process alignment through the use of experience and efficiency focused work-facilitating technology
Improvements and better decision-making through increased CMDB maturity, including asset, cloud, security, and financial management
Improved service and support staff productivity through the use of best-in-class automation and workflow that leverages platform-level AI capabilities
Ergonomically designed employee touchpoints where service providers and receivers have easy access to the capabilities and data they need
The use of latest technology capabilities to augment employee capabilities and save them time, including chatbots, virtual agents, and RPA
Easy integration with other systems and tools to create end-to-end service delivery and the insight operators and decision-makers need
The ability to improve efficiency and cost optimisation without degrading employee productivity and experiences
The ability to easily extend the proven ITSM capabilities and the corporate service management platform to other lines of business, including HR, Portfolio and Project Management, and Information Risk Management
The use of pre-designed business function capabilities that make it easier to improve business function operations and capabilities using ServiceNow
Integrations, RPA, and AI-based capabilities are easily applied to other business function needs to improve enterprise service management benefits
Other business functions benefit from new service management thinking and ServiceNow capabilities when the IT organisation does
Using a single platform allows for cross-business views of employees and their needs, making service collaboration between business functions easier
