If you’ve chosen Jira SM as your service management solution for your business, but need help implementing or managing it, Xcession is here to assist. We ensure that Jira SM delivers the service management capabilities and results that your teams require.
Our team of experts across business operations, service management, and Jira SM can help you tailor the toolset to fit your unique needs. Xcession can define your organization’s or teams strategic goals and design a plan to achieve them. Additionally we can help with:
Aligning technology with business goals
Providing seamless user experiences
Optimizing operational efficiency
Maximizing benefits and business value
Make sure you are reactive to changes in the business, technology, and external environment
As a trusted partner we understand that no two businesses are alike and therefore each requires a unique solution. We can provide the necessary experience, knowledge, and support for your organization to realize the full potential of your Jira SM investment.
Give your teams the autonomy to work the way that is best for them
Provide IT , operations and line of business support teams rich and contextual information so they can respond quickly and easily
Showcase services through a single portal, bringing into one place everything your employees need
Use the JSM mobile app to give your end users the ability to request services, submit issues and provide approvals on the go
Empower your IT operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk
Configure approval workflows based on type of change, associated risk, or procedures set by your change advisory board
Connect to Bitbucket Pipelines, or other CI/CD tools to keep records of changes without manually creating requests
Streamline setup of automation with rules available out-of-the-box
Bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents
Link support tickets directly to major incidents empowering agents to see status changes in real-time
Centralize and filter alerts across all your monitoring, logging, and CI/CD tools to ensure your teams respond to issues quickly while avoiding alert fatigue
Escalate major incidents prompting the right Dev and Ops teams
to immediately swarm and begin resolution. Create chat channels (Slack, Microsoft Teams) and set up video conferencing via a native video bridge or Zoom
Track and analyze all incident response activities. Identify areas of success and opportunities to improve
Scale with unlimited instances to provide organizational autonomy, segregate data for security reasons, or customize environments based on project or team needs
Centralized per-user licensing means you only pay once per user regardless of how many Enterprise instances they are provisioned for
Manage team workflows with the autonomy they need, whilst maintaining the enterprise grade security you would expect
Make data-driven decisions in record speed with Atlassian Analytics. Use pre-built or customized dashboards to analyze your data across teams and projects
