You’ve reviewed your business requirements and know that BMC fits your organisation’s needs. However, you might still have issues realising the value you expected. Xcession can help by ensuring that the BMC toolset delivers the required capabilities and outcomes.
Our experts – across business operations, service management, and the BMC toolset – help organisations like yours to match the BMC toolset to business needs. Our team of consultants and engineers are BMC certified, highly experienced, and knowledgeable across the BMC product portfolio.
We can start by helping to define your strategic goals and creating the path needed to achieve your vision. Then help your organisation transform its existing operating model or to implement a new one that:
Aligns the enabling technologies to your business goals
Offers friction-free experiences for employees and customers
Optimises operational practices and their effectiveness
Delivers maximum benefit and value across stakeholders
Negotiates the best BMC costs
Reflects the ongoing business, technology, and external changes.
We act as a trusted partner that understands no two organisations are alike, providing the experience, knowledge, and support your business needs to maximise the value delivered by its BMC investment – now and in the future. This assistance includes:
The focus on employee and customer experiences and the improvement of “what matters most”
The optimisation of employee service and support journeys, including using omnichannel support to help drive down response and resolution times
Employee, customer, and service provider mobility capabilities that improve productivity and experiences for all
Employee empowerment through artificial intelligence (AI)-powered self-help capabilities, including virtual agents
Service availability maximisation via integrated ITSM and IT operations management (ITOM) capabilities
It’s easy to change operational processes (workflows and automation) as business need change, including by business users
DevOps principles and good practices are employed to increase change velocity and improve business alignment
A shift-left approach and the greater adoption of self-help deliver efficiency and employee experience benefits
The experience and efficiency-focused technology better align people and processes
Increased CMDB maturity delivers asset, cloud, security, and financial management improvements and better decision-making
Best-in-class automation and workflow capabilities, that leverages platform-level AI, improve service and support staff productivity
Service providers and receivers have easy access to the capabilities and data thanks to ergonomically-designed employee touchpoints
Augment employee capabilities and save them time through the latest technology capabilities such as chatbots, virtual agents, and RPA
End-to-end service delivery and the insight operators and decision-makers need via out-of-the-box and custom integrations with other systems and tools
Improved efficiency and cost optimisation that doesn’t degrade employee productivity and experiences
Extend proven ITSM capabilities and the corporate service management toolset to other lines of business to improve their operations and outcomes
Improve business function operations using pre-designed business function applications built in the BMC toolset
Increase enterprise service management benefits through integrations, AI-based capabilities, and RPA
Apply new service management thinking and BMC toolset capabilities to other business functions
Gain a cross-business view of employees and their needs using a single service management platform that makes collaboration between business functions easier
