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Freshworks Advisory

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Freshworks Advisory

We help you bridge the gap between your business and the technology to support it

Today’s business world is constantly evolving. Coupled with the acceleration of advancements in technology, it can often lead businesses to wonder whether their organisation’s IT model is:

fit for purpose
aligned to their business goals

providing maximum benefit
as effective as it could be

pain-free for users
delivering value for money

Our advisory team bridges the gap between your business and the technology meant to support it. We can help you define your strategic goals and build a path to achieve your vision, whether that be by transforming your operating model or implementing a new one.

At Xcession, we recognise that no two businesses are alike. That’s why it is important you have a partner you can depend on with the experience, knowledge and contacts you need to achieve maximum value from your unique service management solution, so that it can evolve over time. Whether your business is embarking on a journey of transformation, or simply needs to deliver on strategic initiatives, we can help you navigate the path to ensure you are well-prepared to achieve your objectives on time, within budget, and with maximum value.

We help you bridge the gap between your business and the technology to support it

Today’s business world is constantly evolving. Coupled with the acceleration of advancements in technology, it can often lead businesses to wonder whether their organisation’s IT model is:

fit for purpose
aligned to their business goals

providing maximum benefit
as effective as it could be

pain-free for users
delivering value for money

Our advisory team bridges the gap between your business and the technology meant to support it. We can help you define your strategic goals and build a path to achieve your vision, whether that be by transforming your operating model or implementing a new one.

At Xcession, we recognise that no two businesses are alike. That’s why it is important you have a partner you can depend on with the experience, knowledge and contacts you need to achieve maximum value from your unique service management solution, so that it can evolve over time. Whether your business is embarking on a journey of transformation, or simply needs to deliver on strategic initiatives, we can help you navigate the path to ensure you are well-prepared to achieve your objectives on time, within budget, and with maximum value.

What our clients say

Today feels like a milestone moment with our new Customer Service Hub launching. It's the place both our customers
and ourselves go to and request IT support, and I can safely say that I already like the new look!

CEO, Major Financial Services Company

In the past we have used vendor channel partners who were highly motivated to sell software and services,
it is refreshing to work with an independent company like Xcession on your side.

Procurement Manager, Major broadcasting company

You and your team have been a pleasure to work with, I hope we cross paths in the future (sooner rather than later).

Programme Manager, Large global manufacturing company

I would like to express my personal and most sincere thanks for all your hard work as without your knowledge, expertise
and dedication, this would not have been the success that it has. It is a privilege to work with such a team of professionals.

Head of Service Delivery, Major broadcasting company

ITSM technology vendors have great software suites that can help you succeed but they are in business to sell it to
you….all of it if they can! Xcession helped us decide what was best for us.

CIO, International aerospace and defense company

The work you have done on the standardising our integration mechanism is spot on – we really needed
your help to do this and the outcome has been a consistent and reliable approach for integrations.

Enterprise Architect, Large media company

Working with a company who knows ITSM tooling so well meant that we could really
engage with our customer to tie down and deliver the service they actually wanted.

Account Director, Global systems integrator

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What our clients say

Today feels like a milestone moment
with our new Customer Service Hub
launching. It's the place both our
customers and ourselves go to and
request IT support, and I can safely
say that I already like the new look!

CEO, Major Financial Services Company

In the past we have used vendor
channel partners who were highly
motivated to sell software and
services, it is refreshing to work with
an independent company
like Xcession on your side.

Procurement Manager,
Major broadcasting company

You and your team have been a
pleasure to work with, I hope we
cross paths in the future (sooner
rather than later).

Programme Manager,
Large global
manufacturing company

I would like to express my personal
and most sincere thanks for all your
hard work as without your knowledge,
expertise and dedication, this would
not have been the success that it
has. It is a privilege to work with
such a team of professionals.

Head of Service Delivery,
Major broadcasting company

ITSM technology vendors have
great software suites that can help
you succeed but they are in business
to sell it to you….all of it if they can!
Xcession helped us decide
what was best for us.

CIO,
Design and ITSM Product,
International aerospace and
defense company

The work you have done on the
standardising our integration
mechanism is spot on – we really
needed your help to do this and the
outcome has been a consistent and
reliable approach for integrations.

Enterprise Architect,
Large media company

Working with a company who knows
ITSM tooling so well meant that
we could really engage with our
customer to tie down and deliver the
service they actually wanted.

Account Director,
Global systems integrator

Call Us