ITSM Predictions for 2021: End-user experience,
automation and self-service eBook

January 2021 – 4 minutes read

ITSM Predictions for 2021: End-user experience, automation and self-service eBook

January 2021

4 minutes read

Download our free ITSM Predictions for 2021 eBook today.
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What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote working as we await the completion of the ongoing vaccination programme? What do the next 12 months hold for ITSM professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow?

Over the past year, we’ve certainly learnt that predictions can be a dangerous game, but our team of experts are prepared to offer their top six predictions, based on their own extensive experience.

To find out more, download our free eBook today by clicking on the button below.