Successfully implementing and managing an Enterprise Service Management system is one of the most important yet challenging technology journeys a company can make. IT has been using case management toolsets for many years, and has even adopted ITIL to provide a best practice framework for service management.
So what lessons can be learned from IT, and transferred into the line of business?
iTop is an easy-to-use and configure open source solution and this webinar will discuss how iTop from Combodo can easily be extended to support case management in the broader business.
