About Murray Sherwood

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So far Murray Sherwood has created 8 blog entries.

Xcession, AutomationEdge deliver intelligent automation capabilities to IT

Xcession, a leader in Service Management and IT Operations, has been appointed an official partner for AutomationEdge, the developer of next-generation Intelligent Automation systems.

By |2021-05-17T07:01:46+00:00May 17th, 2021|Press Release, Uncategorized|0 Comments

ITSM Predictions for 2021: End-user experience, automation and self-service eBook

What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.

By |2021-01-15T09:43:49+00:00January 15th, 2021|Press Release, Uncategorized|0 Comments

Objective expertise injects resilience and sustainability into IT service management

At a time when so many enterprises are rightly focused on the bottom line and all the challenges generated by the pandemic, there is an urgent imperative to do more with less – especially in IT.

By |2020-12-15T08:04:23+00:00December 9th, 2020|Press Release|0 Comments

How enterprises shift to the remote-first approach

Based on our first-hand experience of working with enterprises and industry best practice, our new guide explains the unique and proven system we’ve developed for organisations shifting to remote-first.

By |2020-12-08T08:36:25+00:00December 8th, 2020|Press Release, Uncategorized|0 Comments

Are your ITSM users getting dizzy from “Swivel Chair” syndrome?

4 minutes read

I wanted to start this blog with a few questions for you: Are your ITSM users getting dizzy from “Swivel Chair” syndrome? Have you come across “Swivel Chair” practices in your own organisation?[...]

By |2020-05-13T11:29:12+00:00February 10th, 2020|Uncategorized|0 Comments
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