About Murray Sherwood

Murray Sherwood has been working in the ITSM and ESM for over 25 years. During this period Murray has seen service management change from ticket management solutions purely focused on IT, to the Enterprise wide applications available today. He has been at the forefront of ITIL alignment in service management tooling, and now works with customers to take maximum advantage of AI for data analytics, automation and virtual agents.   His experience with the major ESM toolsets like ServiceNow and BMC Helix (formerly Remedy) as well as emerging disruptive vendors like Freshworks, 4me and Jira Service Management, allow Murray to provide best in class advice to customers. Murray’s knowledge means that customers are able to focus on outcomes like improving experience, agility and productivity whilst Xcession focuses on the tooling.