IT service management (ITSM) is everything your IT department does to deliver services to internal and external customers while maintaining consistently high quality and speed. The ITIL framework provides guidance on ITSM based on best practices from the industry. IT service management is not just about technology; it combines people, processes, and tools (like IT service management software). 4me is such a solution. It can greatly help the members of your IT service organisation perform their tasks effectively and transparently.
What Can 4me service management Do for My IT Organisation?
At its core, 4me is an IT service management application. The ITSM functionality that 4me provides is used by enterprises, government agencies, and managed service providers (MSPs). It helps them to improve the efficiency and quality of their service delivery. This functionality is tightly integrated and covers many standard and extended capabilities.
4me is very popular throughout Europe and is used and trusted by a growing number of large companies and public sector organisations. At Xcession, our experience covers a wide range of industries across the public and private sectors. Our consultants are based in the UK, Ireland, Bulgaria and India, and we have delivered some of the most complex ITSM implementations and manage one of the largest ITSM implementations in Europe.