You’ve selected Xurrent as the right service management solution for your business needs, but do you need help to realise the expected value? Xcession can help by ensuring that the Xurrent toolset delivers the service management capabilities and results your business demands.
Our team of experts – across business operations, service management, and the Xurrent toolset – can help your organisation to match the Xurrent toolset to your business needs. Xcession can help define your organisation’s strategic goals and plan the path to vision achievement. We can also help to transform your organisation’s operating model or create a new one that’s a better fit for business needs related to:
Aligning technology to business goals
Delivering friction-free user experiences
Optimising operational effectiveness
Maximising benefits and business value
Negotiating the best Xurrent costs
Accommodating business, technological, and external change.
As a trusted partner, we understand that no two businesses are alike, and your organisation needs its own solution, not one lifted from elsewhere. To help, Xcession can provide the experience, knowledge, and support required for your organisation to achieve maximum value from its Xurrent investment. This expertise includes assistance with the following:
Improve employee and customer experiences through people-centric service delivery
Drive down response and resolution times through optimised user journeys and omnichannel support
Use mobility capabilities to improve employee, customer, and service provider experiences and productivity
Improve people and process alignment via experience and efficiency-focused work-enabling technology
Quickly reflect changing needs through easy-to-change operational processes (workflows and automation)
Improve change velocity and business alignment by leveraging DevOps principles and good practices
Use a shift-left approach and greater adoption of self-service to empower employees with associated efficiency and experience gains
Increase CMDB maturity to improve asset, cloud, security, and financial management and decision-making
Automation and workflow, a single portal approach, unique ‘trusted domain’ integration improve service and support staff productivity
Service-centric employee touchpoints give service providers and receivers easy access to capabilities and data
New technology – such as chatbots, virtual agents – augments employee capabilities and saves them time
Integrations with other systems and tools are easy, delivering the end-to-end services and the insights people need
Efficiency improvements and cost reduction can be delivered without degrading employee experience and productivity
Extend proven ITSM capabilities to other business functions using Xurrent’s flexible service management capabilities
Pre-designed business function capabilities make it easier to improve lines of business operations and outcomes
Other business functions benefit from new service management thinking and Xurrent capabilities as they emerge
New technologies and integrations applied to other lines of business improve the enterprise service management benefits
The single platform and trusted domains give a cross-business view of employee needs and experiences, as well as making collaboration between lines of business easier
