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ITSM Predictions for 2021: End-user experience, automation and self-service eBook

What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.

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ITSM Predictions for 2021: End-user experience, automation and self-service eBook

What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.

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Right-shoring of teams delivers effective services, capacity for growth and financial advantages for customers.

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