Helping IT Leaders Get More from Their ITSM & ESM Investment

IT & Enterprise Service Management – The Right Platform for Your Business 

Your service management platform should drive efficiency, agility, and business-wide benefits. Whether you want to improve service delivery, accelerate change, harness AI and automation, or expand your platform beyond IT into HR, Finance, and Facilities—Xcession helps you get there.

We work across ServiceNow, Freshworks, Xurrent and BMC ensuring you choose the right platform for your needs, investment level, and long-term strategy.

The right vendor for your needs.

Xcession partners with leading IT & ESM providers to give you: 

ServiceNow – A powerful enterprise-wide platform for business transformation with large-scale AI & automation capability, and seamless service integration.
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Freshworks – A portfolio of flexible, user-friendly ESM and Customer Service solutions ideal for rapid deployment and cost efficiency.
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Xurrent – A high-value, scalable ESM platform designed for organisations looking for deep automation and AI-first capabilities.
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BMC – A robust, enterprise-grade ITSM solution that offers strong asset and operations management.
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"In the past we have used vendor channel partners who were highly motivated to sell software and services, it is refreshing to work with an independent company like Xcession on your side."

Procurement Manager, Major broadcasting company

Why Xcession?

Choosing the right IT & ESM platform is about more than features, it’s about aligning technology with your business goals.
Xcession provides:
 

Unbiased platform advice.
We’re vendor-agnostic, so we focus on what’s best for your business.

Scalable solutions.
Right-sized platforms that match your budget and growth plans.

Long-term value.
We support you through a maturity journey, helping you improve ROI over time.

iPaaS solutions.
Partnerships with Jitterbit, Workato and Autom Mate to connect and automate across platforms.

Let’s Talk 

Whether you need to optimise your current platform or explore a new one, we can help.
Get in touch today to discuss your ITSM & ESM strategy. 

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