Shoosmiths + ServiceNow
ITSM transformed
for modern legal
A complete ServiceNow implementation covering incident, Change, Problem and Knowledge Management - delivered by Xcession with export ESM advice and a personal touch.
Thursday 28th May 2026 - 2pm
Modules Delivered:
- Incident Management
SLAs • Self-service • Notifications - Change Management
Normal • Standard • Emergency - Problem Management
Root cause • Know Error Library - Knowledge Management
Knowledge bases • Approval workflows
ITL process modules delivered
+
User stories implemented
+
Shoosmiths staff on ServiceNow
Live webinar
Thursday 28th May 2026 - 2pm
See the Shoosmiths ServiceNow implementation - live walkthrough
Join our consultants for a guided tour of how we configured ServiceNow for Shoosmiths.
Real configuration decisions, lessons learned, and live Q&A.