Xcession Limited specialises in supporting organisations across Ireland and the UK to improve service performance, quality and efficiency by providing, consultancy, professional services, managed services and support and maintenance for ITSM products.
Our passion is planning, implementing and managing ITSM solutions for organisations, whilst ensuring they can evolve with new technology and innovations.
With highly experienced people, we understand which ITSM software is the best fit for a business, and more importantly, how to maximise its value. We ensure that solutions deliver outcomes efficiently and effectively but also evolve by combining traditional ITIL service management best practice with best of breed products.
Xcession represents the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. Xcession is not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ITSM solution for their needs.