Driving Efficiency, Compliance, and Automation

Sectors we work with - Financial Services

Today's financial services IT and business leaders face growing pressure to modernise operations while maintaining strict compliance and security standards. You need systems that can adapt quickly to regulatory changes while supporting efficient service delivery across your organisation.

Xcession delivers tailored IT and Enterprise Service Management solutions that help financial institutions streamline operations, break down data silos, and enhance automation—all while staying agile, secure, and compliant.

Why financial services leaders choose Xcession

With our deep expertise in the financial sector, we help you:

Boost productivity across IT teams and the wider business

Connect your applications, infrastructure, and service teams with structured Incident, Major Incident, Change, and Problem Management processes

Enhance employee experience with an intuitive self-service portal featuring automated request fulfillment

Break down data silos to enable AI, analytics, and automation initiatives

Support risk management and business continuity

Extend service management beyond IT into HR, and regulatory compliance through powerful workflow engines

Implement AI initiatives that leverage your centralised data for better automation and insights and integrate vendor AI capabilities

Confident Businesswoman Walking Outside Office

"Today feels like a milestone moment with our new Customer Service Hub launching. It's the place both our customers and ourselves go to and request IT support, and I can safely say that I already like the new look!"

CEO, Major Financial Services Company

Transforming financial services IT operations

We support IT leaders with practical approaches to:

Mature your ITIL processes for better efficiency and service reliability

Create a service-centric approach by connecting infrastructure, applications, and processes through a comprehensive CMDB

Reduce technical debt by consolidating platforms and automating workflows

Deliver real-time dashboards and reports that drive C-level decision-making

Success stories in Financial Services

  • Atradius: We implemented a centralised CMDB using ServiceNow, giving Atradius real-time visibility across their IT estate—improving security, reducing inefficiencies, and supporting cloud migration.
  • MS Amlin: As part of their Fix, Improve, Transform (FIT) program, we restructured MS Amlin's service management with ServiceNow Pro and ITOM, delivering automation, predictive intelligence, and a scalable employee portal.
  • Luminor Bank: To help achieve DORA compliance, we enhanced Luminor's Incident, Problem, Change, and Availability Management in ServiceNow, strengthening risk management and regulatory reporting.

Want to learn more?

Explore our case studies or contact us to learn how we can transform your financial services IT operations.

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