Transforming IT Services That Work for You

IT & ESM Solutions for every industry

At Xcession, we build IT and Enterprise Service Management solutions that help organisations like yours modernise service delivery, boost productivity, and create better customer experiences. Our expertise spans multiple industries, allowing us to tailor our approach to your specific challenges.

What we do across industries

We partner with IT and business leaders to implement and manage service platforms that support your key initiatives:

Create intuitive, automated service catalogs that improve customer experience

Harness AI innovation through smart automation and predictive analytics

Develop more mature ITIL processes for better service management

Build CMDB-driven solutions for asset managment, discovery and service mapping

Meet compliance requirements across regulatory, governance and risk frameworks

Reduce technical debt by consolidating platforms

Deliver real-time insights through executive dashboards that drive smarter decisions

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We also work with organisations in Education, Government, Legal Services, Manufacturing, and Retail. Our broad expertise means we can adapt our approach to fit what your organisation needs.

"With Xcession support Amlin Business Services has been able to transform our capabilities as a service provider to the MS Amlin business. Xcession have been instrumental in the FIT programme, and continue to be our ServiceNow tooling partner for 2024 and onwards."

Brendan Heggarty - Head of IT Service and Risk

Industries we work with

Our experience spans numerous sectors, including:

Financial Services: Streamlining operations while maintaining strict compliance

Healthcare: Supporting both clinical and administrative IT needs

Media & Telecommunications: Ensuring systems stay up and running in fast-paced environments

Managed Service Providers: Building scalable solutions for complex service delivery

Energy: Supporting critical infrastructure in a heavily regulated industry

We also work with organisations in Education, Government, Legal Services, Manufacturing, and Retail. Our broad expertise means we can adapt our approach to fit what your company needs.

Why choose Xcession?

With our proven track record of successful implementations, we help businesses:

  • Connect infrastructure, applications, and service teams through a CMDB-driven approach
  • Boost efficiency with AI-powered service management
  • Extend your service platforms beyond IT to support HR, Finance, and Facilities
  • Build service agility that grows with your business

Ready to transform your IT services?

Let's talk about how we can support your organisation.

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