Xcession is a leading provider of ITSM and ESM solutions, committed to helping companies worldwide implement and manage Enterprise Service Management systems. With a depth of knowledge and expertise of over 80 years combined in their top-level management, Xcession has a proven track record of delivering exceptional solutions to some of the world’s largest companies.
What sets Xcession apart is its focus on tangible outcomes that create a real impact, such as elevating the customer experience, enhancing business agility, boosting service management productivity, and spreading case management best practices to other departments of the enterprise. Our team of experts, along with our broad network of vendors, helps us find the best ESM software for each business and maximise its value.
In an exciting development, Xcession is proud to announce a new partnership with Atlassian, which will enable us to provide even more comprehensive solutions to our customers. Atlassian is a leader in the tech industry, recently celebrating its 20th anniversary, marked by its phenomenal growth into a multinational corporation with a diverse and global workforce. Their mission of empowering every team perfectly aligns with our ethos, and their exceptional product range has revolutionised how organisations leverage technology.
A Solution for Enhanced IT Service Delivery
Atlassian was recently crowned a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms. This accolade is a testament to the company’s commitment to delivering cutting-edge solutions that meet the needs of its customers.
Atlassian’s Jira Service Management, has experienced rapid growth and now boasts a customer base of over 45,000 organisations. Atlassian’s focus on the convergence of digital experiences for development, IT operations, and business teams has played a significant role in this success.
By leveraging Atlassian’s advanced ITSM and ESM capabilities, organisations can streamline operations, enhance service delivery, and drive business growth. Atlassian’s continued dedication to innovation and customer satisfaction makes them a true leader in the ITSM space.
A Partnership for Real Business Outcomes
Xcession is excited to announce our new partnership with Atlassian – a move that reflects our commitment to providing our customers with cutting-edge enterprise service management solutions. The Atlassian platform connects development to operations, which complements our expertise and the needs of our customers. This seamless integration ensures that our clients can leverage the full potential of their IT services, driving real benefits for their organisation.
At Xcession, our top priority is customer satisfaction, another reason we have partnered with Atlassian. Jira Software has a proven track record of delivering numerous benefits to a large customer base and with Jira Service Management, we can further enhance our customer’s capabilities and help them achieve new levels of operational efficiency and success. Furthermore, the Atlassian Marketplace offers a wide range of integration capabilities, allowing our customers to customise their solutions to meet their specific needs. This integration brings many opportunities for our customers to optimise IT service management.
Mark Twomey, the CEO of Xcession, expressed his enthusiasm for the partnership with Atlassian, stating: “Atlassian’s focus on Enterprise Service Management, aligned to their class-leading portfolio of solutions in DevOps, brings great opportunity for Xcession’s customers. With Jira Service Management and Xcession’s extensive experience in IT and ESM, we can truly improve how our customers experience business services; we can speed up the rate of change and allow teams to achieve more every day. This is an incredibly exciting partnership!”
With the integration of Jira Service Management and Xcession’s extensive IT and ESM expertise, our clients can accelerate their rate of change and unlock new levels of operational efficiency. This partnership empowers teams to achieve more every day, streamlining their operations and driving real business outcomes.