News and Events2020-12-15T09:38:16+00:00

The more systems that customers have, the more likely they are to be disenchanted with implementers

New research shows customers with more than one ITSM system are less likely to trust the IT service management consultants and implementers they have done business with.

January 14th, 2021|0 Comments

Avoid the double whammy of high costs and ineffective implementation in ITSM

IT efficiency remains a major objective for enterprises in every sector, all too-frequently undermined by costly or ineffectual implementation of ITSM solutions. Yet ITSM is critical to the future. By Mark Twomey, CEO, Xcession.

January 5th, 2021|0 Comments

Objective expertise injects resilience and sustainability into IT service management

At a time when so many enterprises are rightly focused on the bottom line and all the challenges generated by the pandemic, there is an urgent imperative to do more with less – especially in IT.

December 9th, 2020|0 Comments
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