ITSM Predictions for 2021: End-user experience, automation and self-service eBook
What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.
The more systems that customers have, the more likely they are to be disenchanted with implementers
New research shows customers with more than one ITSM system are less likely to trust the IT service management consultants and implementers they have done business with.
Trust in ITSM implementers plummets among customers with multiple systems
Customers using multiple ITSM systems are less likely to trust the IT service management consultants and implementers with whom they have made transactions.
Trust in ITSM implementers in steep decline
A new report from Xcession, based on a poll of 250 CTOs, CIOs and senior IT decision-makers, finds that customers with more than one IT system are less likely to trust their ITSMs.
Objective expertise injects resilience and sustainability into IT service management
At a time when so many enterprises are rightly focused on the bottom line and all the challenges generated by the pandemic, there is an urgent imperative to do more with less – especially in IT.
How enterprises shift to the remote-first approach
Based on our first-hand experience of working with enterprises and industry best practice, our new guide explains the unique and proven system we’ve developed for organisations shifting to remote-first.
92% of IT decision-makers believe ITSM implementers fail customers
More than nine-in-ten IT decision-makers (92%) believe ITSM implementers are failing to meet the needs of customers, according to new research from specialist ITSM consultancy Xcession.
