News and Events2020-12-15T09:38:16+00:00

Xcession, AutomationEdge deliver intelligent automation capabilities to IT

Xcession, a leader in Service Management and IT Operations, has been appointed an official partner for AutomationEdge, the developer of next-generation Intelligent Automation systems.

May 17th, 2021|0 Comments

Why being vendor-neutral resolves ITSM tool implementation cost problems

Many enterprises are still likely taking hits from the cost of unnecessary licenses & inflated fees for implementation services which fail to deliver the gains promised from ITSM software. But how do you avoid it?

February 9th, 2021|0 Comments

Xcession Ltd approved ITSM suppliers for Ireland’s National Education & Research Network

Xcession Ltd is pleased to announce that following a successful application, are now approved ITSM suppliers for Ireland’s National Education and Research Network (HEAnet).

February 9th, 2021|0 Comments

Xcession Ltd is successful in Digital Outcomes and Specialists 5 framework application

Xcession Ltd is delighted to announce that following a successful application, its services are now available through the UK Government’s latest Digital Marketplace framework, Digital Outcomes and Specialists 5 (DOS-5)

February 8th, 2021|0 Comments

ITSM Predictions for 2021: End-user experience, automation and self-service eBook

What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.

January 15th, 2021|0 Comments

The more systems that customers have, the more likely they are to be disenchanted with implementers

New research shows customers with more than one ITSM system are less likely to trust the IT service management consultants and implementers they have done business with.

January 14th, 2021|0 Comments
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