News and Events2020-12-15T09:38:16+00:00

ITSM Predictions for 2021: End-user experience, automation and self-service eBook

What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.

January 15th, 2021|0 Comments

The more systems that customers have, the more likely they are to be disenchanted with implementers

New research shows customers with more than one ITSM system are less likely to trust the IT service management consultants and implementers they have done business with.

January 14th, 2021|0 Comments

Objective expertise injects resilience and sustainability into IT service management

At a time when so many enterprises are rightly focused on the bottom line and all the challenges generated by the pandemic, there is an urgent imperative to do more with less – especially in IT.

December 9th, 2020|0 Comments
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