Why being vendor-neutral resolves ITSM tool implementation cost problems
Many enterprises are still likely taking hits from the cost of unnecessary licenses & inflated fees for implementation services which fail to deliver the gains promised from ITSM software. But how do you avoid it?
Xcession Ltd approved ITSM suppliers for Ireland’s National Education & Research Network
Xcession Ltd is pleased to announce that following a successful application, are now approved ITSM suppliers for Ireland’s National Education and Research Network (HEAnet).
Xcession Ltd is successful in Digital Outcomes and Specialists 5 framework application
Xcession Ltd is delighted to announce that following a successful application, its services are now available through the UK Government’s latest Digital Marketplace framework, Digital Outcomes and Specialists 5 (DOS-5)
ITSM Predictions for 2021: End-user experience, automation and self-service eBook
What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.
The more systems that customers have, the more likely they are to be disenchanted with implementers
New research shows customers with more than one ITSM system are less likely to trust the IT service management consultants and implementers they have done business with.
Trust in ITSM implementers plummets among customers with multiple systems
Customers using multiple ITSM systems are less likely to trust the IT service management consultants and implementers with whom they have made transactions.
Trust in ITSM implementers in steep decline
A new report from Xcession, based on a poll of 250 CTOs, CIOs and senior IT decision-makers, finds that customers with more than one IT system are less likely to trust their ITSMs.
