Xcession Ltd approved ITSM suppliers for Ireland’s National Education & Research Network

Xcession Ltd is pleased to announce that following a successful application, are now approved ITSM suppliers for Ireland’s National Education and Research Network (HEAnet).

By |2021-02-09T08:09:36+00:00February 9th, 2021|Press Release, Uncategorized|0 Comments

Xcession Ltd is successful in Digital Outcomes and Specialists 5 framework application

Xcession Ltd is delighted to announce that following a successful application, its services are now available through the UK Government’s latest Digital Marketplace framework, Digital Outcomes and Specialists 5 (DOS-5)

By |2021-02-09T06:52:31+00:00February 8th, 2021|Press Release, Uncategorized|0 Comments

ITSM Predictions for 2021: End-user experience, automation and self-service eBook

What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.

By |2021-01-15T09:43:49+00:00January 15th, 2021|Press Release, Uncategorized|0 Comments

How enterprises shift to the remote-first approach

Based on our first-hand experience of working with enterprises and industry best practice, our new guide explains the unique and proven system we’ve developed for organisations shifting to remote-first.

By |2020-12-08T08:36:25+00:00December 8th, 2020|Press Release, Uncategorized|0 Comments

How to improve ITSM efficiency through automation

4 minutes read

Get our free ITSM automation how-to guide which is packed with guidelines, advice, and useful aids to ensure you have the basic requirements for successful ITSM implementation. Learn how to select tools, avoid common mistakes, and assess your success [...]

By |2020-11-04T05:28:45+00:00September 30th, 2020|Uncategorized|0 Comments

Making lists and having a laugh: Getting through lockdown

15 minutes read

I think it goes without saying that we are all dealing with changes during this period of lockdown. Changes to how we work, our home life, how we interact with people outside of our household, how we parent and school our children, how we run a household,[...]

By |2020-05-13T11:32:02+00:00May 6th, 2020|Uncategorized|0 Comments

My positive thoughts during the Coronavirus pandemic

8 minutes read

I’m sitting here looking out of the window while writing this and everything seems so very normal. The birds are chirping, a sea of yellow daffodils are waving in the wind and the sun is still shining at 8pm. Spring is certainly here, but not like we’ve ever experienced before.[...]

By |2020-05-13T11:30:24+00:00April 15th, 2020|Uncategorized|0 Comments

Are your ITSM users getting dizzy from “Swivel Chair” syndrome?

4 minutes read

I wanted to start this blog with a few questions for you: Are your ITSM users getting dizzy from “Swivel Chair” syndrome? Have you come across “Swivel Chair” practices in your own organisation?[...]

By |2020-05-13T11:29:12+00:00February 10th, 2020|Uncategorized|0 Comments
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