ITSM Predictions for 2021: End-user experience, automation and self-service eBook

What does 2021 hold for enterprise IT? Will it be dominated by the continued impact of Covid-19 and the shift to remote-working? What do the 12 months hold for ITSM Professionals? Will more long-standing trends re-emerge as businesses adapt to advancing automation, or will a global recession stymie the advance of the digital workflow? Our team of experts offer their top six predictions, based on their own extensive experience.

By |2021-01-15T09:43:49+00:00January 15th, 2021|Press Release, Uncategorized|0 Comments

The more systems that customers have, the more likely they are to be disenchanted with implementers

New research shows customers with more than one ITSM system are less likely to trust the IT service management consultants and implementers they have done business with.

By |2021-01-18T13:59:50+00:00January 14th, 2021|Press Release|0 Comments

Objective expertise injects resilience and sustainability into IT service management

At a time when so many enterprises are rightly focused on the bottom line and all the challenges generated by the pandemic, there is an urgent imperative to do more with less – especially in IT.

By |2020-12-15T08:04:23+00:00December 9th, 2020|Press Release|0 Comments

How enterprises shift to the remote-first approach

Based on our first-hand experience of working with enterprises and industry best practice, our new guide explains the unique and proven system we’ve developed for organisations shifting to remote-first.

By |2020-12-08T08:36:25+00:00December 8th, 2020|Press Release, Uncategorized|0 Comments

92% of IT decision-makers believe ITSM implementers fail customers

More than nine-in-ten IT decision-makers (92%) believe ITSM implementers are failing to meet the needs of customers, according to new research from specialist ITSM consultancy Xcession.

By |2020-12-03T05:28:48+00:00November 23rd, 2020|Press Release|0 Comments

Xcession research shows lack of transparency in the ITSM implementer market is a major concern, with 46% of respondents believing the market is opaque

The findings highlight widespread dissatisfaction with current service levels, with more than half of IT decision-makers (55%) having changed or stopped working with their chosen implementer because of failure to deliver what they needed.

By |2020-12-03T05:22:28+00:00November 20th, 2020|Press Release|0 Comments
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