Case Study: Hyde Park Solutions Implementation of Freshservice
Case Study:
Overview
Hyde Park Solutions (HPS) are global leaders in Portfolio and Project Management and Project Controls for capital intensive industries, with teams based in EMEA, USA and APAC. HPS has more than 25 years’ experience implementing, configuring, training and supporting Oracle Primavera solutions. With a wide range of industry expertise, HPS specialise in providing simple solutions to complex organisational issues.
“Our engagement with Xcession has been very professional and trouble free. It has been a pleasure working with you.”
Richard Jebb – Hyde Park Solutions CTO
Challenge
Having identified that their existing IT Service Management toolset wasn’t giving them the results and outcomes they needed and didn’t support their longer-term strategy, HPS sought to understand what other options there were to change and improve.
Researching partners who specialise in ITSM and ESM consultancy and implementation, and understanding the importance of an impartial viewpoint, the HPS team engaged with Xcession to explore suitable options.
The Process
Working with key HPS stakeholders, Xcession gained an in-depth understanding of their needs, strategies, and future vision.
We then presented a shortlist of potential solutions, evaluated for both immediate and long-term requirements.
Ultimately, Freshservice was chosen as the ideal solution. Xcession provided impartial information and demonstrations, focusing solely on HPS core outcomes.
Our early involvement ensured a seamless implementation, building on our understanding of HPS’s requirements and fostering collaboration and clear communication.
“This fully supports our strategic direction and greatly enhances our capability to provide even
better services and outcomes to our clients. Working with Xcession has been seamless, pain free
and insightful, giving us additional ideas for continuous improvement as we continue to grow.”
Tina Bugg – Hyde Park Solutions CSO
Benefits Realised
Let’s Talk
Is Freshservice Right for You?
Get streamlined and scalable ITSM with Freshservice—and the capabilities to extend AI-boosted, best-in-class service management throughout the company.
Xcession helps you make the most of Freshservice. Let’s talk.