Business Development

Location

Reporting to

Starting

Remote, client site and Basingstoke

Chief Executive Officer

Immediately

Business Development

Location – Remote, client site and Basingstoke

Reporting to – Chief Executive Officer

Starting –¬†Immediately

About Us

Xcession Limited specialises in supporting organisations across Ireland and the UK to improve service performance, quality and efficiency by providing, consultancy, professional services, managed services and support and maintenance for ITSM products.

Our passion is planning, implementing and managing ITSM solutions for organisations, whilst ensuring they can evolve with new technology and innovations.

With highly experienced people, we understand which ITSM software is the best fit for a business, and more importantly, how to maximise its value. We ensure that solutions deliver outcomes efficiently and effectively but also evolve by combining traditional ITIL service management best practice with best of breed products.

Xcession represents the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. Xcession is not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ITSM solution for their needs.

Overview

Xcession are expanding their Sales Team and are now looking for a Business Development Manager/New Business hunter with a proven track record of selling within ITSM, or enterprise IT solutions. It is essential you have experience within the enterprise market and a strong understanding of the key decision makers within the IT environment.

About Us

Xcession Limited specialises in supporting organisations across Ireland and the UK to improve service performance, quality and efficiency by providing, consultancy, professional services, managed services and support and maintenance for ITSM products.

Our passion is planning, implementing and managing ITSM solutions for organisations, whilst ensuring they can evolve with new technology and innovations.

With highly experienced people, we understand which ITSM software is the best fit for a business, and more importantly, how to maximise its value. We ensure that solutions deliver outcomes efficiently and effectively but also evolve by combining traditional ITIL service management best practice with best of breed products.

Xcession represents the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. Xcession is not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ITSM solution for their needs.

Overview

Xcession are expanding their Sales Team and are now looking for a Business Development Manager/New Business hunter with a proven track record of selling within ITSM, or enterprise IT solutions. It is essential you have experience within the enterprise market and a strong understanding of the key decision makers within the IT environment.

Main Responsibilities:

  • Achieve and exceed individual assigned targets

  • Generate net new business from new prospects and cross selling ITSM solutions

  • Establish strong business relationships with prospects, customers and relevant business partners

  • Ability to sell a vision at “C” level within an organisation

  • Lead generation

  • Research and evaluate your target market on a regular basis, keep abreast of industry best practice, trends, market intelligence and competitor offerings

  • Manage commercial and technical aspects required to close complex deals, liaising closely with the relevant internal teams

  • Manage product/service mix, pricing and margins according to agreed aims

  • Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships

  • Attend and present at prospect meetings and internal meetings with other company functions necessary to perform duties and aid business development

  • Managing the full sales life-cycle from start to finish, ensuring quality customer care is provided at all stages of the process

  • Assist with the planning and implementation of marketing activities to agreed budgets and timescales and integrate personal sales efforts with organised marketing activities

  • Provide accurate forecast information regarding the pipeline and projected revenue

  • Effectively engage with internal personnel at the pre-sales stage with regards to resource availability and potential project deliverables etc

  • Work closely with service delivery personnel ensuring complete customer satisfaction at all stages of project delivery

  • Exceeding the highest standards of professionalism and customer service at all times

  • Comply with all internal administrative processes and liaise with the relevant operational functions as required

Main Responsibilities:

  • Achieve and exceed individual assigned targets

  • Generate net new business from new prospects and cross selling ITSM solutions

  • Establish strong business relationships with prospects, customers and relevant business partners

  • Ability to sell a vision at “C” level within an organisation

  • Lead generation

  • Research and evaluate your target market on a regular basis, keep abreast of industry best practice, trends, market intelligence and competitor offerings

  • Manage commercial and technical aspects required to close complex deals, liaising closely with the relevant internal teams

  • Manage product/service mix, pricing and margins according to agreed aims

  • Communicate, liaise and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships

  • Attend and present at prospect meetings and internal meetings with other company functions necessary to perform duties and aid business development

  • Managing the full sales life-cycle from start to finish, ensuring quality customer care is provided at all stages of the process

  • Assist with the planning and implementation of marketing activities to agreed budgets and timescales and integrate personal sales efforts with organised marketing activities

  • Provide accurate forecast information regarding the pipeline and projected revenue

  • Effectively engage with internal personnel at the pre-sales stage with regards to resource availability and potential project deliverables etc

  • Work closely with service delivery personnel ensuring complete customer satisfaction at all stages of project delivery

  • Exceeding the highest standards of professionalism and customer service at all times

  • Comply with all internal administrative processes and liaise with the relevant operational functions as required

Technical & Business

Experience

  • Minimum 5 years previous relevant experience in a similar role

  • Selling ITSM or related solutions

  • Proven track record in net new sales/ target achievement

Education

  • Business, Marketing or IT Degree highly desirable

  • Previous formal sales training advantageous

Technical & Business

Experience

  • Minimum 5 years previous relevant experience in a similar role

  • Selling ITSM or related solutions

  • Proven track record in net new sales/ target achievement

Education

  • Business, Marketing or IT Degree highly desirable

  • Previous formal sales training advantageous

Interpersonal

Knowledge Of

  • ITSM, Service Management, Infrastructure, ITIL, IT business management, Help Desk Management Software, Enterprise Service Management

  • Current IT best practice and emerging technologies

  • Relevant and new IT services and products

  • Business Challenges and how IT can address these

  • Business case development

Other Information

  • Project-driven work requirements with overtime as needed to meet deadlines

  • Flexibility in terms of business travel (location to be agreed)

Interpersonal

Knowledge Of

  • ITSM, Service Management, Infrastructure, ITIL, IT business management, Help Desk Management Software, Enterprise Service Management

  • Current IT best practice and emerging technologies

  • Relevant and new IT services and products

  • Business Challenges and how IT can address these

  • Business case development

Other Information

  • Project-driven work requirements with overtime as needed to meet deadlines

  • Flexibility in terms of business travel (location to be agreed)

Apply

Email us with your CV and covering letter stating why you would be a great addition to Xcession.

Apply

Email us with your CV and covering letter stating why you would be a great addition to Xcession.