About Neil Peerman

This author has not yet filled in any details.
So far Neil Peerman has created 9 blog entries.

The more systems that customers have, the more likely they are to be disenchanted with implementers

New research shows customers with more than one ITSM system are less likely to trust the IT service management consultants and implementers they have done business with.

By |2021-01-18T13:59:50+00:00January 14th, 2021|Press Release|0 Comments

92% of IT decision-makers believe ITSM implementers fail customers

More than nine-in-ten IT decision-makers (92%) believe ITSM implementers are failing to meet the needs of customers, according to new research from specialist ITSM consultancy Xcession.

By |2020-12-03T05:28:48+00:00November 23rd, 2020|Press Release|0 Comments

Xcession research shows lack of transparency in the ITSM implementer market is a major concern, with 46% of respondents believing the market is opaque

The findings highlight widespread dissatisfaction with current service levels, with more than half of IT decision-makers (55%) having changed or stopped working with their chosen implementer because of failure to deliver what they needed.

By |2020-12-03T05:22:28+00:00November 20th, 2020|Press Release|0 Comments
Go to Top