Contact: Murray Sherwood
Phone: +353 1 234 3765
Email: info@xcession.co.uk
Date: 28 May 2020

Contact: Murray Sherwood
Phone: +353 1 234 3765
Email: info@xcession.co.uk
Date: 28 May 2020

XCESSION ACHIEVES ISO 27001 CERTIFICATION

IT Service Management specialist recognised by global standard for commitment to information security management

The ISO 27001:2013 standard specifies the requirements for establishing, implementing, maintaining, and continually improving an information security management system (ISMS) within an organisation. By implementing and following the necessary steps to comply with this standard, organisations can identify, control, and eliminate security risks.

Xcession, an ITSM consultancy, who help organisations improve service performance, quality and efficiency with best of breed ITSM products, are proud to announce it has achieved ISO 27001 certification following a successful audit.

The ISO 27001 certification is one of the most widely recognised and internationally accepted information security standards. Attaining it requires companies satisfy independent auditors that their business is systematic and rigorous in its approach to managing sensitive company and customer information. It also demonstrates that good processes are in place to avoid mistakes that may cause security issues.

“Our clients trust us with their data and to work within their sensitive systems. By achieving the ISO 27001:2013 certification, Xcession has shown its commitment to the highest levels of security, and demonstrated it has all the necessary controls in place to ensure this strict standard is met by its technology, people and processes,” commented Murray Sherwood, Chairman at Xcession.

By mutual agreement with the National Quality Assurance (NQA) auditor, the audit was carried out during the COVID-19 lockdown, completely remotely with much reliance on Microsoft Teams and SharePoint. This novel approach meant that a potential lengthy delay in certification was avoided, however, Xcession had to plan carefully to ensure they could provide sufficient evidence to satisfy the auditor they were compliant with the standard in every aspect.

Xcession implemented a document management and location framework within Microsoft SharePoint to index and locate all related policies, procedures and other documentation. The NQA auditor commented on how easy it was to find all relevant evidence required for certification.

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Xcession specialises in helping organisations improve service performance, quality and efficiency by providing, consultancy, professional services, managed services, support and maintenance around ITSM products. Our passion is supporting businesses with planning, implementing and managing their ITSM solutions, whilst ensuring top value for money.

With highly experienced people, we understand which ITSM software is the best fit for your business, and more importantly, how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best of breed products.

If you would like further information on Xcession please contact info@xcession.co.uk or phone 01 234 3765 or visit our website: https://www.xcession.co.uk.