Technologies

Our expertise in a number of technologies gives us the unique position of being able to
help you select the right technology solution for your business needs.

Freshworks provides innovative ITSM, ESM, CRM and customer engagement software to help businesses of all sizes create and track customer experiences.

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Automation Edge automates business processes within existing systems.

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ServiceNow

ServiceNow are market leaders in cloud-based enterprise ITSM and ESM solutions.

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BMC

BMC provides an extensive suite of integrated ITSM/ESM products to support large enterprises.

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4me offers rapid deployment and a functionally rich solution that cleverly integrates an organisation’s entire supply chain in a ‘straight out of the box’ service for businesses of all sizes.

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iTop, from Combodo, provides organisations a highly configurable ITSM tool with a powerful design to allow for rapid development.

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Technologies

Our expertise in a number of technologies gives us the unique position of being able to help you select the right technology solution for your business needs.

Freshworks provides innovative ITSM, ESM, CRM and customer engagement software to help businesses of all sizes create and track customer experiences.

Learn more

Automation Edge automates business processes within existing systems.

Learn more

ServiceNow

ServiceNow are market leaders in cloud-based enterprise ITSM and ESM solutions.

Learn more

BMC

BMC provides an extensive suite of integrated ITSM/ESM products to support large enterprises.

Learn more

4me offers rapid deployment and a functionally rich solution that cleverly integrates an organisation’s entire supply chain in a ‘straight out of the box’ service for businesses of all sizes.

Learn more

iTop, from Combodo, provides organisations a highly configurable ITSM tool with a powerful design to allow for rapid development.

Learn more

Supporting Digital Transformation outcomes

Your organisation’s digital shift requires an underlying Enterprise Service Management platform built for success. Xcession supports our customers’ initiatives in the following ways:

Improving Customer
Experience

Your customers expectation of digital services has changed significantly. Whether your initiatives are to increase self-service, implement chat or a chatbot, improve service awareness, support hybrid or remote working, Xcession will help you reduce response times and improve resolutions times.

Improving Business
Agility

Digital business cannot be held back by IT processes and tooling. Modern ESM platforms need to support cloud adoption, align with devops toolchains, and support rapid change. Xcession’s expertise in people and process alignment, implementing automation, and aligning workflows will ensure that IT is a major driver behind a rapidly changing business.

Extending service management
into the business

HR, Finance, Facilites, Customer Service – all areas of your organisation that can benefit from ESM practices. Xcession can extend existing or new tools to support each Line of Business, build cross silo and multi-process automations, allowing you to leverage best practice and make data driven change across your business.

Improving Service Management
Productivity

Doing more for the same or less is a constant challenge for all managers of ‘cost centres’. Improving agent productivity, reducing the time and effort required to fulfil key business processes, removing barriers between business silos, and integrating key applications are all areas of investment that will improve service delivery. Xcession can help you use AI to drive insights into in-efficiencies and then integrate, automate and optimise processes and tooling.

Supporting Digital Transformation outcomes

Your organisation’s digital shift requires an underlying Enterprise Service Management platform built for success. Xcession supports our customers’ initiatives in the following ways:

Improving Customer Experience

Your customers expectation of digital services has changed significantly. Whether your initiatives are to increase self-service, implement chat or a chatbot, improve service awareness, support hybrid or remote working, Xcession will help you reduce response times and improve resolutions times.

Improving Business Agility

Digital business cannot be held back by IT processes and tooling. Modern ESM platforms need to support cloud adoption, align with devops toolchains, and support rapid change. Xcession’s expertise in people and process alignment, implementing automation, and aligning workflows will ensure that IT is a major driver behind a rapidly changing business.

Extending service management into the business

HR, Finance, Facilites, Customer Service – all areas of your organisation that can benefit from ESM practices. Xcession can extend existing or new tools to support each Line of Business, build cross silo and multi-process automations, allowing you to leverage best practice and make data driven change across your business.

Improving Service Management Productivity

Doing more for the same or less is a constant challenge for all managers of ‘cost centres’. Improving agent productivity, reducing the time and effort required to fulfil key business processes, removing barriers between business silos, and integrating key applications are all areas of investment that will improve service delivery. Xcession can help you use AI to drive insights into in-efficiencies and then integrate, automate and optimise processes and tooling.

Our Services

Xcession is an expert ITSM implementer, application managed services provider and consultancy service.

Advisory

Advance your business competitiveness with a trusted technology advisor that specialises in digitally transforming business processes. We are experts in People, Process and Technology alignment.

Implementation and Migration

We not only advise but convert vision into reality by implementing your tooling initiatives. Our experience of building some of the largest ESM platforms in Europe means you can rely on a fast, efficient, trouble-free implementation.

Value Realisation

If you are happy with your existing toolset but struggling to maximise it’s value, our expertise means we are able to support with a range of small, medium or large projects. Unlock ITIL processes, extend tooling into new lines of business or introduce shift-left initiatives like chatbot.

Integration

We not only implement ESM systems but also integrate with your most important Line of Business systems, ensuring joined up workflows and cross-silo efficiencies.

Managed Service

We offer an expert managed services team to help you run your ESM systems and support your organisation. We can help you ensure your technology is up-to-date and you have timely access to skills and experience to address issues related to cost, quality of service and risk. We will keep everything running and allow you the flexibility to change quickly in line with your organisation’s requirements.

Our Services

Xcession is an expert ITSM implementer, application managed services provider and consultancy service.

Advisory

Advance your business competitiveness with a trusted technology advisor that specialises in digitally transforming business processes. We are experts in People, Process and Technology alignment.

Implementation and Migration

We not only advise but convert vision into reality by implementing your tooling initiatives. Our experience of building some of the largest ESM platforms in Europe means you can rely on a fast, efficient, trouble-free implementation.

Value Realisation

If you are happy with your existing toolset but struggling to maximise it’s value, our expertise means we are able to support with a range of small, medium or large projects. Unlock ITIL processes, extend tooling into new lines of business or introduce shift-left initiatives like chatbot.

Integration

We not only implement ESM systems but also integrate with your most important Line of Business systems, ensuring joined up workflows and cross-silo efficiencies.

Managed Service

We offer an expert managed services team to help you run your ESM systems and support your organisation. We can help you ensure your technology is up-to-date and you have timely access to skills and experience to address issues related to cost, quality of service and risk. We will keep everything running and allow you the flexibility to change quickly in line with your organisation’s requirements.

What makes us different?

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.

We use only handpicked
experts with superior knowledge.

Our experience extends across implementing and maintaining some of the largest ESM systems in Europe. Our management team has over 100 years of combined knowledge, and our consultants are people we have known and worked with for many years.

We always act on behalf of the customer to provide solutions that meet their needs.

Our customers always come first. Unlike some technology suppliers, we won’t try to sell you unnecessary software just to hit sales targets and then charge hefty implementation bills.

Whether Fixed-Price or Time and Materials, our prices are extremely competitive.

We operate a fully remote business, and do not carry any of the traditional costs that other consultancies do. Our lack of offices and infrastructure allows us to pass these savings on to our customers. Depending on the requirement, we can use an appropriate mix of onshore and offshore consultants to minimise our charges.

We are not tied to a single technology supplier, which enables us to be fair, honest and direct, and offer a balanced view.

We represent the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. We are not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ESM solution for their needs.

What makes us different?

We specialise in helping organisations improve customer experience, agility and service management productivity by providing consultancy, professional services, application managed services, support and maintenance around ESM products. Our passion is supporting businesses with planning, implementing and managing their ESM solutions, whilst ensuring they can evolve with new technology and innovations.

With highly experienced people and multiple vendor relationships, we understand which ESM software is the best fit for your business, and – more importantly – how to maximise its value. We ensure that your solution delivers outcomes efficiently and effectively but also evolves by combining traditional ITIL service management best practice with best-of-breed products.

We use only handpicked experts with superior knowledge.

Our experience extends across implementing and maintaining some of the largest ESM systems in Europe. Our management team has over 100 years of combined knowledge, and our consultants are people we have known and worked with for many years.

We always act on behalf of the customer to provide solutions that meet their needs.

Our customers always come first. Unlike some technology suppliers, we won’t try to sell you unnecessary software just to hit sales targets and then charge hefty implementation bills.

Whether Fixed-Price or Time and Materials, our prices are extremely competitive.

We operate a fully remote business, and do not carry any of the traditional costs that other consultancies do. Our lack of offices and infrastructure allows us to pass these savings on to our customers. Depending on the requirement, we can use an appropriate mix of onshore and offshore consultants to minimise our charges.

We are not tied to a single technology supplier, which enables us to be fair, honest and direct, and offer a balanced view.

We represent the customer, not the technology supplier. In the past, customers have been poorly represented by technology vendors who have a remit to maximise sales of their software. Their implementation partners are measured on their ability to support their aims and sell more software. We are not tied to a single technology supplier, which enables us to be fair, honest and direct to ensure customers get the best, most appropriate ESM solution for their needs.

What our clients say

What our clients say